Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) on eligible pincodes.
Is COD available at my location?
COD availability depends on your pincode. You can check availability at checkout. A COD handling fee may apply.
How do I know my order is confirmed?
You will receive an order confirmation via SMS and/or email after your payment is successful or your COD order is verified.
Can I modify my order after placing it?
Orders can only be modified or cancelled before dispatch. Please contact us immediately at support.ridstechnologies@gmail.com or via WhatsApp.
Shipping & Delivery
How long does delivery take?
Metro cities: 2–4 business days. Tier 2 & 3 cities: 4–7 business days. Remote areas: 7–10 business days.
How do I track my order?
Once shipped, you will receive a tracking number via SMS and/or email. Use it to track on the courier's website.
Do you ship across India?
Yes, we ship pan-India.
Products & Compatibility
How do I know which case or screen protector fits my phone?
Please check your exact phone model before ordering. Each product listing specifies compatible models. If you are unsure, contact us before placing your order.
Are your tempered glass protectors compatible with cases?
Most of our screen protectors are designed to be case-friendly. Check individual product descriptions for details.
Do your MagSafe cases work with all MagSafe accessories?
Our MagSafe-compatible cases work with standard MagSafe chargers and accessories. Check the product listing for specific compatibility details.
Returns & Refunds
What is your return policy?
We accept returns for defective, damaged, or incorrectly delivered items within 3 days of delivery. Please refer to our Returns & Replacement Policy.
I ordered the wrong phone model. Can I return it?
Unfortunately, we cannot accept returns for incorrect model selections made by the customer. Please verify your phone model carefully before ordering.
How long does a refund take?
Prepaid refunds are processed within 5–7 business days. COD refunds via bank transfer take 7–10 business days. See our Refund Policy.
Support
How can I contact RIDS Technologies?
Email: support.ridstechnologies@gmail.com
WhatsApp: Available on our website
We typically respond within 24 hours on business days.