Returns & Replacement Policy

Last updated: September 2026

At RIDS Technologies, we stand behind the quality of our products. If you receive a defective, damaged, or incorrect item, we will make it right.

Eligibility for Return or Replacement

A return or replacement request is eligible if:

The item received is defective or damaged
The wrong item was delivered
The item is significantly different from what was described

Requests must be raised within 3 days of delivery.

Non-Returnable Items

Items that have been used, installed, or damaged after delivery
Items returned without original packaging
Items where the tamper-evident seal has been broken (for screen protectors)
Orders where the incorrect phone model was ordered by the customer

How to Raise a Return Request

Contact us at support.ridstechnologies@gmail.com or via WhatsApp within 3 days of delivery
Share your order number, a description of the issue, and clear photos/video of the item
Our team will review your request within 2 business days
If approved, a reverse pickup will be arranged
Once we receive and inspect the item, a replacement or refund will be processed

Replacement

Approved replacements will be dispatched within 3–5 business days of receiving the returned item.

Refunds

If a replacement is not available, a full refund will be issued to the original payment method within 5–7 business days. COD refunds will be processed via bank transfer.